- Delivery Time Changes: If customers need to change the delivery time, please call the customer service hotline or send an email to make changes at least two working days before the scheduled delivery date, otherwise customers will need to pay an additional delivery fee of $500. The new delivery date must be at least three working days after the notification of the delivery change.
- Delivery Time Changes for Compressed or Boxed Products: To ensure products remain in optimal condition, orders containing compressed or boxed delivery products that require delivery date changes must accept new delivery arrangements between three to seven working days from the original delivery date. Orders will be voided beyond this period, and payment will be forfeited.
- Delivery Deadline: Orders requiring delivery must accept delivery within three months from the order date, otherwise the order will be voided and payment will be forfeited.
- Specified Delivery Date or Time Slot: If a specific delivery date or time slot is requested, customers must pay an administrative fee of $600.
- Delivery Rescheduling: If delivery products cannot be received for any reason and delivery needs to be rescheduled, customers must pay an administrative fee of $500. The new delivery date must be at least three working days after notification of the delivery change.
- Additional Charges: If the delivery location is not directly accessible, such as when there is no elevator or when goods are too large to be transported by elevator, or when the delivery truck cannot reach the delivery location, customers must pay additional transportation fees calculated by the delivery personnel based on site conditions.
Other Additional Charges:
Village Access Fee
- $50/50 meters (per piece or per box)
- Calculated from the parking location, first 50 meters free
- $50 for every subsequent 50 meters (maximum $300)
Mattress Lifting Fee (please consult customer service first)
- $300/floor (per piece or per box)
Staircase Fee
- No charge for two steps or below
- Calculated as one floor per fifteen steps^, charges begin from the fifth step, with fewer than fifteen steps also counted as one floor. Charges per floor are as follows:
- Per mattress pad: $30
- Per mattress under 60" width: $100
- Per mattress 60" width or above: $160
^Straight staircase maximum 15 steps
